Terms of Service

By creating an account, accessing, or using the SocialGeniex platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are accepting on behalf of a company, you represent that you have authority to bind that entity.

If you do not agree to these Terms, do not use the Service.

To use the Service you must register for an account by providing accurate and complete information, including a valid business email and verified WhatsApp number where applicable.

• You are responsible for safeguarding your account credentials and for all activity under your account.
• You must notify us immediately at socialgeniex.official@gmail.com of any unauthorised access.
• You must be at least 18 years old to create an account.

Paid plans are billed in advance on a recurring monthly or annual basis. All payments are processed by Paddle, our merchant of record, via credit or debit card. Pay-as-you-go message credits are deducted from your wallet as you ship.

Billing cycle

Subscription fees auto-renew at the end of each billing period unless cancelled before the renewal date. You can cancel anytime from your account settings.

Taxes

All fees are exclusive of applicable taxes (GST, VAT, sales tax). Taxes are added at checkout based on your billing address.

You agree to use the Service in compliance with all applicable laws, including data-protection laws (GDPR, CCPA, DPDP Act 2023), anti-spam laws, and Meta's WhatsApp Business Policy.

SocialGeniex is a multi-tenant SaaS — you receive a non-exclusive, non-transferable, revocable licence to use the Service per your plan tier.

You may not use SocialGeniex to send spam, phishing messages, malware, illegal content, or messages without proper opt-in consent. Detailed restrictions are listed in our Acceptable Use Policy.

Violations may result in immediate suspension of your account without refund.

You retain all rights to customer data uploaded to the Service. We process this data as a processor under our Privacy Policy and standard Data Processing Agreement (available on request).

• Data residency: EU, US, or India — selected per workspace on Scale plans.
• Encryption: in transit (TLS 1.3) and at rest (AES-256).
• Backups: encrypted, retained 30 days.

All SocialGeniex software, designs, trademarks, and documentation remain the property of SocialGeniex, Inc. You may not copy, modify, reverse engineer, or create derivative works.

Feedback you provide may be used by us without obligation. You retain ownership of your content, templates, flows, and customer data.

Each party agrees to keep the other's confidential information confidential and to use it only for purposes of the Service. This obligation survives termination for 3 years.

The Service is provided "as is" without warranty of any kind. We do not guarantee uninterrupted operation or that the Service will meet your specific requirements.

Scale plan customers receive a 99.95% uptime SLA with credits per the SLA document. All other plans have no uptime guarantee.

To the maximum extent permitted by law, SocialGeniex's aggregate liability under these Terms is capped at the fees you paid us in the 12 months preceding the claim.

We are not liable for indirect, incidental, consequential, special, or punitive damages, including lost profits or data.

You agree to indemnify and hold SocialGeniex harmless from any claims, damages, or expenses arising from your violation of these Terms, your use of the Service, or your customer data.

You may cancel your subscription anytime from account settings — cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account immediately if you breach these Terms, violate the Acceptable Use Policy, or fail to pay fees when due.

Upon termination you may export your data for 30 days. After 30 days, customer data is permanently deleted from our systems and backups within 90 days.

These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms will be resolved through binding arbitration in Karachi, Pakistan.

We may update these Terms from time to time. Material changes will be notified by email at least 30 days before they take effect. Continued use of the Service constitutes acceptance.

Questions about these Terms? Email socialgeniex.official@gmail.com.

SocialGeniex · Sole proprietorship, Pakistan · Owner: Mubeen Khan · D-23, SB-2, Gulshan-e-Ameen Plaza, Federal B Area, Block 21, Karachi 75950, Pakistan