What is a shared WhatsApp inbox?
It is a team workspace where multiple agents can view, assign and reply to WhatsApp conversations with shared customer context.
For Customer service
A shared WhatsApp inbox for customer service
Bring customer conversations, assignments, internal notes and automation together so support teams can respond consistently.
One platform from first message to resolution
Unified inbox
Keep WhatsApp and connected-channel conversations visible, assigned and searchable.
Automation
Build consistent journeys for qualification, routing, reminders and follow-up.
Customer context
Use contact history, labels and CRM data to make every response more relevant.
Frequently asked questions
Can conversations be assigned automatically?
Yes. Routing flows can use rules and customer information to send conversations to the appropriate team or agent.