SocialGeniex Refund Policy

Dated: 1-Aug-2023

At SocialGeniex, we value our customers and strive to provide the best services possible. We understand that sometimes circumstances may change, and you may wish to request a refund for a purchased package. To ensure transparency and clarity, we have established the following refund policy:

Refund Eligibility

1. 7-Day Refund Period: You may request a refund for any package purchased from SocialGeniex within 7 days of the original purchase date. After this 7-day period, refund requests will not be processed.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact Support: Send an email to our customer support team at support@socialgeniex.com with the subject line "Refund Request - [Your Order Number]."
2. Provide Necessary Information: In your email, include the following information:
   • Your full name
   • Contact information (email address and phone number)
   • Order number
   • Date of purchase
   • Package details (including package name and price)
   • Reason for the refund request
3. Verification: Our support team will review your request and may reach out to you for additional information or clarification if needed.
4. Refund Approval: If your request is approved, we will process your refund within 25 business days.
5. Confirmation: You will receive a confirmation email once the refund has been processed. Please note that it may take additional time for the refunded amount to appear in your account, depending on your payment method and financial institution.

Refund Limitations

• Refunds will be issued to the original payment method used for the purchase.
• If you have used any services or features of the purchased package during the 7-day refund period, the refund amount may be prorated to account for the services used.
• SocialGeniex reserves the right to deny refund requests if there is evidence of misuse, abuse, or violation of our Terms of Service.
• Refunds will not be granted after the 7-day refund period has elapsed.

Contact Us

If you have any questions or need further assistance regarding our refund policy, please contact our customer support team at support@socialgeniex.com.

SocialGeniex reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.